Right after 30 minutes from account activation email that i received, while I was busy uploading wordpress files to hostgator server, and setup the cpanel mysql, I was prompt with another email from hostgator
Email Title: Verification Needed – HostGator.com
Email Content:
“Hello,
Thank you for your order with HostGator.com!
In order for us to setup your account, we will need you to call us and verify your account. If you are not able to call, you can also respond to this ticket with a scanned copy of a Photo ID such as as a passport, or drivers license. Also please include a scanned copy of the credit card that was used in purchase, if you purchased a hosting account with a credit card. Please do so at your earliest convenience to ensure that your account with HostGator is setup as soon as possible.
Toll-free: 1-866-96-GATOR
International: 001-713-574-5287
We are available 24/7, so please feel free to call us at your convenience. We apologize for any inconveniences. Please don’t hesitate to contact us if you have any questions, comments, or concerns.”
OK… this email freak me. This moment i recalled that there was once saw a similar user review at Internet, stating “hostgator account suspended”, guess they dont follow this verification email correctly to verify their account.
Next, I give hostgator a call. Some IVR voice i can hear it clear, “press 1 for sales..”, ok i pressed one. Then i was forward to real person. Fantastic, I was expecting more prompt … bla bla bla 
. ok, i told her that i going to verify my account. She ask for my domain name, and follow by around 15 seconds waiting over phone, and she ask for credit card last 4 digits, and verifying address. She told me, “Sir, your account will be activated in 5 minutes time…” .. ok, solve! and my account is verified.
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10 Responses to “Hostgator verification required (email)”
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March 25th, 2010 at 2:47 am
Very informative article about hosting. post more often! Thanks a lot for your article.!
July 5th, 2010 at 1:21 am
just got the same issue. i find it weird why they have to verify my passport??:s
i bought hosting from several places b4, was never asked my id:S
now they ask for id, copy of cc …
this is scary!
But i sent them my passport, hope i did not do anything wrong there
July 5th, 2010 at 1:23 am
pffff.how can then verify my account within 5 seconds, of me sending them my passport???
this is really scary!the moment i sent them my passport (after my id was refused), i get an instant email saying my acount is activated:S
July 27th, 2010 at 7:40 pm
So if you call them they will not ask you for your ID or Passport?
July 28th, 2010 at 8:26 pm
ID verification is for fraud prevention.
if HG asking for it, customer have to provide it for verification purposes.
there are other web host that doing the same thing, including netfirms hosting for example. Not to worry, if they asking for credit card copy, you can always edit the picture and masked off few digits on the card.
August 10th, 2010 at 11:52 am
i paid with paypal … so what will they ask for ?
August 10th, 2010 at 12:17 pm
yup, they can ask for it even pay with paypal.
August 10th, 2010 at 3:30 pm
what would they ask for ? the email or the Transaction ID ?
August 16th, 2010 at 10:44 pm
from the email from HG, they giving two option.
1. call them to verify details & identity.
2. scanned copy of photoID such as driving license etc.
calling them would be easier. prepare your details before calling them. including website signup details, domain name registered, email, your name, paypal used, etc.
August 26th, 2010 at 1:32 pm
This is very useful information if you are planning to purchase hosting from HostGator.
Thanks to this information, I’m now using HostGator hosting.